uae8 Privacy Policy

uae8 operates the online gaming platform accessible at uae8.bio (the "Platform"). References to "uae8", "we", "us", or "our" in this Privacy Policy refer to the operators of the uae8 Platform and their authorised representatives.

uae8 is the data controller in respect of the personal data you provide when registering for or using the Platform. We are responsible for determining the purposes for which and the manner in which your personal data is processed. This Privacy Policy applies to all personal data collected through the Platform, our customer support channels, and any other touchpoint through which you interact with uae8.

The Platform is operated under international gaming licensing. uae8 does not claim regulation by any Malaysian government authority. However, we are committed to handling all personal data with the care, transparency, and respect that our players — wherever they are located — deserve.

2.1 Registration Data. When you create a uae8 account, we collect: your full legal name, date of birth, residential address, email address, and chosen username. This information is required to create and verify your account.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your age, we may collect copies of government-issued identity documents (such as a national identity card or passport), proof of address documentation (such as a utility bill or bank statement), and in some cases a selfie photograph for facial verification purposes.

2.3 Financial Data. We collect records of your deposit and withdrawal transactions, the payment methods you use (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, or Hong Leong Connect), and your account balance history. We do not store full payment card numbers; card payment processing is handled by PCI-DSS certified third-party processors.

2.4 Usage and Gaming Data. We collect data about how you use the Platform, including game sessions, bet history, win/loss records, time and duration of activity, pages visited, and features used. This data is used to operate and improve the Platform and to fulfil our responsible gaming obligations.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform: IP address, device type, browser type and version, operating system, referring URLs, and session identifiers. This data is used for security, fraud prevention, and analytics purposes.

2.6 Communications Data. If you contact uae8 customer support, we retain records of those communications — including live chat transcripts, emails, and any information you provide during the interaction — for support quality, training, and compliance purposes.

uae8 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and verifying your uae8 account, including authenticating your identity at login and during security checks.
• Service delivery: Processing your bets and wagers, crediting winnings, processing deposits and withdrawals, and delivering the gaming and sportsbook services you access through the Platform.
• KYC and compliance: Verifying your age and identity as required by our licensing obligations and anti-money laundering (AML) policies. uae8 enforces a strict 21+ requirement and uses identity documentation to confirm this.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing self-imposed limits, and administering self-exclusion requests. The responsible gaming tools accessible from your uae8 account dashboard depend on this data to function correctly.
• Customer support: Addressing your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing usage patterns, testing new features, and improving the overall quality and performance of the uae8 Platform.
• Legal obligations: Complying with applicable laws, regulatory requirements, court orders, and the instructions of competent authorities.

uae8 does not use your personal data for unsolicited third-party marketing. Where we send promotional communications, these are related to uae8's own products and services, and you may opt out at any time via your account communication preferences.

uae8 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the uae8 Terms and Conditions — including account management, game provision, and payment processing — is necessary to perform our contract with you.
• Legal obligation: Certain processing — such as KYC verification, AML checks, and record-keeping — is required by applicable law and licensing conditions. uae8 must carry this out regardless of your preferences.
• Legitimate interests: Processing undertaken for fraud prevention, security monitoring, Platform analytics, and responsible gaming monitoring is based on our legitimate interest in operating a safe, fair, and compliant gaming platform. We have assessed that these interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — such as optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5.1 Service Providers. uae8 shares personal data with carefully selected third-party service providers who assist in delivering the Platform. These include: payment processors (operating the payment channels available on the Platform), identity verification services (conducting KYC checks), game software providers (delivering the games in our lobby), cloud infrastructure providers (hosting the Platform), and customer support platform providers. All service providers are contractually required to process personal data only on uae8's documented instructions and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure. uae8 may disclose personal data to regulators, law enforcement agencies, gaming authorities, financial intelligence units, or courts where required to do so by applicable law, court order, or regulatory instruction. uae8 will not notify you of such disclosures where it is legally prohibited from doing so.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of uae8's business, personal data may be transferred to the relevant successor entity. We will provide notice of any such transfer and, where required, seek your consent before your data is processed under materially different terms.

5.4 No Sale of Data. uae8 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own independent marketing or commercial purposes.

6.1 Active Accounts. Personal data is retained for the duration of your uae8 account relationship and for a period thereafter as required by applicable law and licensing obligations. Gaming and financial transaction records are typically retained for a minimum of five years following account closure to satisfy AML and regulatory record-keeping requirements.

6.2 Account Closure. Following account closure, uae8 will retain your personal data to the extent necessary to: fulfil outstanding withdrawal requests, respond to regulatory enquiries, defend or bring legal claims, and comply with applicable record-keeping obligations. Data no longer required for these purposes will be securely deleted or anonymised.

6.3 Self-Exclusion Records. Where you have requested self-exclusion from the uae8 Platform, your exclusion record is retained for the duration of the exclusion and beyond, to prevent inadvertent re-registration. This is a responsible gaming safeguard, not a punitive measure.

7.1 Technical Safeguards. uae8 implements industry-standard technical security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include: SSL/TLS encryption for all data in transit, bcrypt hashing for stored passwords, role-based access controls limiting internal access to personal data, intrusion detection systems, and regular security assessments.

7.2 Organisational Measures. Access to personal data within uae8 is restricted to staff and contractors who require it to fulfil their legitimate role. All personnel with access to personal data are subject to confidentiality obligations.

7.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, uae8 will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

7.4 Your Responsibility. The security of your uae8 account also depends on steps you take: maintaining a strong and unique password, enabling two-factor authentication, and logging out of sessions on shared devices. uae8 is not responsible for losses arising from your failure to maintain appropriate credential security.

8.1 What We Use. The uae8 Platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your session after login, remember your preferences, and gather analytics data about Platform usage.

8.2 Types of Cookies.

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: Remember your preferences — such as language selection and display settings — to improve your experience.
• Analytics cookies: Collect aggregated, anonymised data about how visitors use the Platform. This data is used to improve Platform performance and usability.

8.3 Managing Cookies. You can control cookie acceptance through your browser settings. Blocking all cookies may affect your ability to log in and use certain features of the uae8 Platform. Strictly necessary cookies cannot be disabled through browser settings.

Subject to applicable law and any overriding legal obligations, you have the following rights in respect of your personal data held by uae8:

• Access: You may request a copy of the personal data uae8 holds about you.
• Rectification: You may request correction of inaccurate or incomplete personal data.
• Erasure: You may request deletion of personal data that is no longer necessary, where you have withdrawn consent, or where processing is unlawful — subject to uae8's overriding legal obligations to retain certain records.
• Restriction: You may request that uae8 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing.
• Portability: Where processing is based on consent or contract and carried out by automated means, you may request that uae8 provide your personal data in a structured, machine-readable format.
• Objection: You may object to processing based on legitimate interests. uae8 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact uae8 customer support via live chat. uae8 will respond within a reasonable timeframe and, where applicable, within any deadline required by law. Identity verification may be required before a request is actioned.

The uae8 Platform is strictly for individuals aged 21 and over. uae8 does not knowingly collect personal data from persons under the age of 21. Registration requires confirmation of age, and KYC verification is conducted to enforce this requirement.

If uae8 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be closed immediately, any funds returned to the registered payment method (net of any amounts already wagered), and the associated personal data deleted to the extent not required for legal or regulatory purposes.

If you have reason to believe that a minor has created a uae8 account, please contact customer support immediately.

uae8 reserves the right to update this Privacy Policy at any time. Material changes — such as new categories of data collection, new purposes for processing, or changes to your rights — will be communicated to registered players via the email address on file or by a prominent notice on the Platform prior to the change taking effect.

Your continued use of the uae8 Platform following the publication of an updated Privacy Policy constitutes acceptance of the changes. If you do not agree to the updated Privacy Policy, you should cease using the Platform and may request account closure.

The "Last updated" date at the top of this page reflects when the most recent version of this Privacy Policy was published.

If you have questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how uae8 has handled your personal data, please contact our customer support team via live chat, available 24 hours a day, 7 days a week through the uae8 Platform.

You may also reach us at: [email protected] — displayed as plain text and not a clickable link.

uae8 will acknowledge your query promptly and respond substantively within a reasonable timeframe. Where a complaint cannot be resolved directly, you may have the right to lodge a complaint with a relevant supervisory authority under the laws applicable to you.